Service-oriented business models

Service-oriented value creation means not just selling machines and systems, but providing ongoing support through digital services such as remote maintenance, performance analytics, and spare parts management. This requires reliable data directly from the shop floor. Manufacturing-X provides the infrastructure to exchange this data securely, in a standardized manner, and across manufacturers. This enables close, digital collaboration between machine builders, suppliers, and manufacturing companies to increase equipment availability for end customers and thereby reduce unit costs.

Read more about this in our white paper "Applications in Manufacturing-X"

Challenges

Different industries and target groups each face specific challenges when developing new digital business models, particularly with regard to new digital services.
  • Stagnant productivity
  • Price and margin pressure
  • High barriers to market entry
  • Restricted access to data
  • Skills shortage

Possible solutions

In various projects such as Factory-X, Process-X, and ROX, these issues are addressed in different ways and tackled through targeted solutions.
  • Preventive maintenance to reduce downtime
  • Remote and Information Services
  • Remote commissioning and operation
  • Automation of tender and contract management processes

These projects focus on

The Benefits of a Data Room

  • Higher uptime and productivity for customers

  • More efficient use of resources and cost reduction

  • New revenue opportunities and business models

  • Low-barrier market access